Terms of Service

This Terms of Service is an agreement between you and umba that governs your access to and use of the umba Micro Finance platform. The following should be reviewed prior to use of the platform.


Please take note of the following Terms which are used in this Terms of Service:

  • "User" is a person that applies to, or registers to use, or uses, the Platform to drawdown and/or repay loans.

  • “The Platform” describes the umba Micro Finance platform in its entirety.

  • MNO’s: Mobile Network Operators

  • A user first has to register their account details with the umba.

  • User Account: The account used to view, make and and pay back loans.

  • Drawdown: The processing of making a request through the Platform that results in the receiving of finance.

  • Repayment: The processing of sending a transaction through mobile money payments operator to the Platform to repay a loan.

  • Transactions: Combined terms for Drawdowns and/or Repayments.

  • “We”, “The Platform” or “us”: umba.

Registering with umba

In order to gain access to the Platform you agree to provide:

  • All required fields in the onboarding process

  • A valid mobile phone number that funds can be transferred to

  • A valid National I.D to prove identity and age

  • Any information you do provide us with is the most current and accurate available

  • You are required to keep your personal information up to date

  • Additional information may be required to allow you additional, full or continued use of the service

  • Proof you are over 18 (National I.D)

umba reserve the right and sole discretion to refuse or terminate in progress registrations with or without cause or notice.  

Transaction Information

Please note the following points as part of the Terms of Service;

  • The Platform facilitates the drawdowns and repayment of loans.

  • The Platform will store information for a period of 7 years.

  • The Platform will allow the exporting of transaction information.

We reserve the right to suspend account activity on suspicious accounts.

Limitations on the Use of Service/Platform

  • Without notice and without liability, umba reserve the right to change, suspend or discontinue any aspect of the Service at any time, including hours of operation or availability of the Platform or any Platform feature.

  • umba also reserve the right to impose limits on certain Platform features or restrict access to parts or all of the Platform without notice and without liability.

  • umba do not warrant that the functions contained in the Service will be uninterrupted or error free, and we shall not be responsible for any service interruptions (including, but not limited to, power outages, system failures or other interruptions that may affect the receipt, processing, acceptance, completion or settlement of Payment Transactions or the Service).

umba may limit or suspend your use of the Platform at any time, in our sole and absolute discretion. If we suspend your use of the Platform, we will attempt to notify you by email.

Username and Password Information

The User is responsible for: 

  • Maintaining the confidentiality of your username and password. 

  • Any and all transactions by persons that you give access to or that otherwise use such username or password.

  • The User agrees to notify us immediately of any unauthorized use of your username or password or any other breach of security regarding the Service of which you have knowledge.

Service Fees

The interest fee’s charged will be on a per loan basis and will be visible in the loan schedule before a User makes a Drawdown. umba is not a bank or other chartered depository institution. umba is a non deposit taking Micro Finance Institution.

Third Party Information

umba reserve the right to share aggregate loan and account information with third parties.

a) Customer Declaration:

In connection with this application and/or maintaining a credit facility with umba, I authorise the umba to carry out credit checks with or obtain my credit information from, a credit reference bureau. In the event of the account going into default, I consent to my name, transaction and default details being forwarded to a credit reference bureau for listing. I acknowledge that this information may be used by banking institutions and other credit grantors in assessing applications for credit by me, associated companies, and supplementary account holders and for occasional debt tracing and fraud prevention purposes.

b) Disclosure of information:

i. You agree that umba may disclose details relating to your account to any third party including credit reference bureaus, if in the Lender’s opinion such disclosure is necessary for the purposes of evaluating your creditworthiness or any transaction with or credit application made to the Lender or such third party, maintaining your Account with the Lender or for any other lawful purpose.

ii. You agree that the Lender may disclose details relating to your account including details of your default in servicing financial obligations on your account to any third party including credit reference bureaus for the purpose of evaluating your credit worthiness or for any other lawful purpose.

Termination of Service

umba may, in our sole and absolute discretion without liability to you or any third party, terminate your use of the Platform for any reason, including without limitation inactivity or violation of this Terms of Service or other policies we may establish from time to time. Upon termination of your use of the Service, you remain liable for all outstanding loans and any other obligations you have incurred. Upon termination, we have the right to prohibit your access to the Platform, including without limitation by deactivating your username and password, and to refuse future access to the Platform by you.

Limitations of Liability; Force Majeure

umba shall not be liable to the Merchant in the event of any disruption of the Service or the Payment Platform or any part thereof resulting from Force Majeure and umba may suspend the Service or part thereof in such an event. Force Majeure for purposes of this Terms of Service means any situation or event that makes it impossible for umba to perform its obligations and includes but is not limited to any act of God such as lighting, floods, earthquakes, prohibitive decisions made by the government or local authority or civil war conflict and industrial strikes as well as any global or partial dysfunction of the Service caused by disruption or suspension of the telecommunication facilities.

Jurisdiction; Governing Law

This Terms of Service shall be governed in all aspects in accordance with English Law and a court of complete jurisdiction in The UK shall determine every claim or dispute arising out of or in connection with this Terms of Service.

Modification of Terms of Service

umba have the right, in our sole and absolute discretion, to change, modify, or amend any portion of this Terms of Service at any time by posting notification on www.umba.com/ Web Site or otherwise communicating the notification to you. The changes will become effective, and shall be deemed accepted by you, after the initial posting and shall apply on a going-forward basis with respect to Payment Transactions initiated after the posting date. In the event that you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Service.